FAQ

The warranty of our laser machine is 3years after machine finished based on the specific instruction manual.

Please contact our After Sales Service which will support you immediately and usually identify and solve any problem within 12 hours.

We are manufacturer, we have own factory, therefore we could supply full OEM and ODM service

you could pay by T/T, L/C, Credit Card, On Alibaba etc.

We give customer EXW, FOB, CFR, DDP, DDU, and any ways you want.

It depend on the machine mode you require,kindly contact us we will give delivery time of the model you need ,About the shipping time, it depend on the flight time.

We offer three options for our sample testing service:

1. If you do not require us to mail the tested samples to your address and we have the necessary metal materials in stock, we provide a free testing service. Simply contact us with your specific requirements, and we will send you test pictures and videos within five working days.
2. If you need the tested samples to be sent by post, please cover the shipping cost.
3. If you need special samples for testing, you can either mail the samples to our address or pay for the cost of purchasing the required metal materials.

We recommend contacting us for personalized 1-on-1 VIP service. Our professional sales staff will suggest the most appropriate equipment for your needs. For a quicker response, please provide the following information before reaching out:

1. The type of metal material you need to weld
2. The maximum thickness of each metal material
3. The voltage of your local facility

4. The trade terms you require

We recommend contacting us for personalized 1-on-1 VIP service. Our professional sales staff will suggest the most appropriate equipment for your needs. For a quicker response, please provide the following information before reaching out:

1. The type of material you need to clean
2. The type and extent of contamination or coating to be removed
3. The power requirements of your local facility
4. The trade terms you require
5. Your required time frame

We recommend contacting us for personalized 1-on-1 VIP service. Our professional sales staff will suggest the most appropriate equipment for your needs. For a quicker response, please provide the following information before reaching out:

1. The type of material you need to clean
2. The type and extent of contamination or coating to be removed
3. The power requirements of your local facility
4. The trade terms you require
5. Your required time frame

We recommend contacting us for personalized 1-on-1 VIP service. Our professional sales staff will suggest the most appropriate equipment for your needs. For a quicker response, please provide the following information before reaching out:

1. The type of material you need to mark
2. The size and shape of the parts you need to mark
3. The type of marking you need (e.g., text, logos, serial numbers)
4. The power requirements of your local facility
5. The trade terms you require
6. Your required time frame

Absolutely! We have a strong technical team with extensive experience. Our goal is to ensure your satisfaction by tailoring the machine to meet your specific needs.

Yes, we can handle the shipment for our clients, whether by sea or by air. We offer various trading terms including FOB, CIF, and EXW to suit your preferences.